Privacy Policy

1. Introduction

Suvayam Food Pvt Ltd ("Company," "we," "us," or "our"), operating under the brand name Suvayam, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place a pre-order.

2. Information We Collect

When you place a pre-order or interact with our website, we may collect the following information:

• Personal Information: Full name, email address, phone number
• Delivery Information: Shipping address, pincode
• Order Information: Product selection, quantity, order preferences
• Usage Data: IP address, browser type, pages visited, time spent on site (collected automatically via analytics)

3. How We Use Your Information

• To process and fulfill your pre-orders and orders
• To contact you regarding order confirmation, payment, and delivery updates
• To share your delivery details with third-party shipping partners (Delhivery, Shiprocket, etc.) for order fulfillment
• To improve our website, products, and customer experience
• To send promotional communications (only with your consent; you can opt out anytime)
• To comply with legal obligations and resolve disputes

4. Data Sharing

We do not sell your personal data to third parties. We may share your information only in the following cases:

• Shipping Partners: Your name, address, phone number, and pincode are shared with logistics providers (Delhivery, Shiprocket, or similar) solely for delivery purposes.
• Payment Processors: Payment information is handled by secure third-party payment gateways. We do not store your card or bank details.
• Legal Requirements: We may disclose information if required by law, regulation, or court order.
• Analytics: We use Vercel Analytics to understand website usage patterns. This data is anonymized and aggregated.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order-related data is retained for accounting and legal compliance purposes.

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These are used for analytics and site functionality. You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of promotional communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@suvayam.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at support@suvayam.com.

Suvayam Food Pvt Ltd
Tamil Nadu, India